Dan customer service

Go to: Staffed call center Answering machine  Electronic response system Reception hours New Central Bus Station  Train Station "MERKAZ"   West Terminal  Tips

In order to give an available, quick and efficient response to your inquiry,"Dan" provides you a customer service center.

"Dan" 's Customer Service Center gives solutions and helps getting from place to place as well as offering a variety of information. The activity at the center is to the highest standards of telephone customer service and is supported by advanced technological systems. The Customer Support systems allows Dan a continuous improvement during treatment and response to customer requests, as well as efficiency and professionalism of the hotline.

Call: 03-6394444 or *3456

Staffed call center

Besides answering machine, we operate a staffed call center, through which one can get information from the service representative about:How to get from place to place most accurately,Beyond what could be on the website.Fares,information about the various cards,subscription cards regions and information about special lines which does not exist in the automatic answer. the information center is updated in temporary changes in travel routes of the various lines due to construction works and road closures, entertainments, etc.Answering and dealing with requests to the casualties department.

Answering machine

We run auto attendant, which provides the following information:

• Information In accordance to the number line - line schedules, route or motor changes.
• Working hours of different "Dan" bus lines.
• Bus Routes.
• Bus stops.
• Fares.
• opening hours of "Dan"s office.
• Discounts and special events.

Electronic response

For your convenience, you can appeal to the information center through e-mail information@dan.co.il 

Emphasizing customer service center is part of the world view that places the your satisfaction as a client in the center.

»Working hours of the staffed call center

* Automatic answering machine is running 24/7.

Information and public service stands at central bus stops:
at your service: information and service centers and direct service are set at major hub centers.In these positions you can get general information and promotional materials, as well as local information.

»New Central Bus Station, 7th Floor

»Central Train terminal "Merkaz" Arlozorov - Savidor

»Terminal "Maaravi"  - RailwayTel Aviv University

Tips!

• Use the Telephone Information Services If you have not found a satisfactory answer on the site..
• While waiting, the system shows your your position in line.
• It is better to use the automatic response reacts faster, but you can switch to a staffed call center at any time (during business hours) by entering star (*), and use the service dispatcher.
• Lost and Found topic, make sure the phone that the loss was found. If so service representatives will coordinate with you the collection of the loss. Note: After three months, a loss which will not be required will be contributed or awarded to the Israeli police.

» Telephone numbers and hours of operation remaining public service agencies discussed